Return Policy
Effective Date: October 2, 2026
Custom Products Are Final Sale
Because Ofiso Solutions’ products are custom printed and produced to your approved specifications, they are final sale. We do not accept buyer’s-remorse returns, exchanges, or cancellations after artwork has been approved for production.
Artwork Approval
Your approval of artwork for print confirms that the files are approved and ready for production. Once you provide the OK to print, Ofiso Solutions is not responsible for customer-approved errors, including spelling, layout, sizing, color selection, or other file-content errors. You assume responsibility for any reprint charges related to customer-approved artwork.
Defective, Damaged, or Production-Error Claims
If you believe a delivered product is defective, damaged, or contains a production error, you must notify Ofiso Solutions in writing within five (5) calendar days of delivery. Your written claim must include your order number, a description of the issue, and supporting photos when applicable.
After review, eligible claims may receive an Ofiso-selected reprint or refund. Ofiso Solutions will determine the appropriate remedy based on the documented issue. Failure to submit a claim within five (5) calendar days of delivery constitutes a final and irrevocable waiver of that claim.
How to Submit a Claim
Email support@ofisosolutions.com or call/text 626-297-3613. Please retain the product and its packaging until the claim review is complete.
For related production, tax, shipping, and pickup details, please review our Shipping & Tax Policy and Terms and Conditions.